Privacy Policy

Acadrix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Education Management System and related services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

We collect information you provide directly:

• Account information: Name, email address, phone number, institution name and address

• Payment information: Billing details processed securely through Stripe — we never store full card numbers

• Profile data: Profile photos, job titles, institutional roles

• Usage data: Features you use, pages visited, time spent, actions taken within the platform

• Technical data: IP address, browser type, device identifiers, log files

• Communications: Messages you send to us, support tickets, feedback

We use collected information to:

• Provide, operate, and maintain our platform

• Process transactions and send related information

• Send administrative information, such as updates and security alerts

• Respond to your comments, questions, and support requests

• Send promotional communications (with your consent — opt out anytime)

• Monitor and analyze usage trends to improve our platform

• Detect, prevent, and address technical issues and fraud

• Comply with legal obligations

We do not sell your personal information. We may share data with:

• Service providers: Stripe (payments), AWS (hosting), SendGrid (email), Intercom (support) — all under strict data processing agreements

• Legal compliance: When required by law, court order, or governmental authority

• Business transfers: In connection with a merger, acquisition, or sale of assets — you will be notified

• With your consent: For any other purposes with your explicit approval

We implement industry-standard security measures including 256-bit AES encryption at rest, TLS 1.3 for data in transit, SOC 2 compliant infrastructure, regular third-party penetration testing, role-based access controls, and daily encrypted backups with 30-day retention. Despite these measures, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data we hold

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your personal data (subject to legal retention requirements)

• Portability: Receive your data in a machine-readable format

• Objection: Object to processing of your data for certain purposes

• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at support@acadrix.cloud . We respond within 30 days.

We use essential cookies (required for the platform to function), analytical cookies (to understand usage patterns via Google Analytics), and preference cookies (to remember your settings). You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

Acadrix is designed for use by educational institutions managing students of all ages. If your institution enrolls students under 13 (or the applicable age in your jurisdiction), you are responsible for obtaining appropriate parental or guardian consent before entering student data into the platform. We do not knowingly collect personal information from children without institutional authorization.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and sending an email notification to account administrators at least 30 days before changes take effect. Continued use after changes constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your rights:

Email: info@acadrix.cloud

Response time: Within 30 business days

For EU/UK residents, we act as a data controller. Our Data Protection Officer can be reached at info@acadrix.cloud.